Commercial AV Support Marketplace

Your AV system has a problem. AVProLink investigates it first.

Your AV system has a problem. AVProLink investigates it first. If AI can help resolve it safely, that guidance is free. If professional service is required, AVProLink prepares the technical requirement and connects you with qualified AV companies.

If AI can help resolve it safely, that guidance is free.
See How It Works
Commercial AV only. Better technical information before a service company is engaged.
AI INVESTIGATION● Reviewing

“Our boardroom camera system stopped working. We need someone qualified to fix it.”

Reviewing the system record, original SOW, equipment list, service history, source code and available configuration files.

First objectiveResolve safely if possible
How AVProLink Works

Investigate first. Connect only when needed.

AVProLink gives commercial AV system owners a structured path from problem to resolution.

1

Register

Create the AV system record.

2

Upload

Add SOWs, BOMs and source files.

3

Describe

Tell AVProLink what is wrong.

4

Investigate

AI reviews the technical evidence.

5

Connect

Qualified AV companies receive the opportunity.

6

Award

Choose a bid and document completion.

AI Investigation

Before a ticket becomes an opportunity, AVProLink investigates.

AVProLink analyzes the documents and technical records that define the installed AV system, then attempts safe, evidence-based troubleshooting before professional service is requested.

  • Reviews the proposal, SOW, accepted scope and change history.
  • Checks the installed equipment, warranty information and previous service history.
  • Determines whether original control, GUI, DSP and configuration files are available.
  • Provides free guidance when AI can help resolve the issue safely.
  • Prepares a technically qualified commercial AV opportunity when professional help is required.
Example Investigation

Boardroom Camera Tracking Failure

Automatic tracking is identified in the accepted scope. Manual PTZ control still works. The original control source, GUI project and DSP configuration are available.

Likely DisciplineControl / DSP / Camera
Remote EligibleYes
Source FilesAvailable
Next StepQualified AV company if unresolved
Your AV System Record

Keep the technical history with the room.

Every registered system becomes a persistent commercial AV record that improves future diagnosis, bidding and service.

Project Documentation

Store proposals, SOWs, BOMs, drawings, warranties, acceptance documents and approved changes.

Source Code / Configuration Files

Track Extron, Crestron, AMX, Q-SYS, Biamp, Shure and other programming/configuration files separately from general documents.

Permanent Service History

Requests, bids, awards, technician notes, photos, modifications and completed work stay attached to the AV system.

Source Code / Configuration Files

Do you have the files needed to service the system?

AVProLink asks this during system registration because missing source files can completely change the feasibility, risk and cost of an AV programming modification.

ExtronControl source + GUI Designer
CrestronControl source + VT Pro-e
AMXSource + touch-panel project
DSPBiamp, Q-SYS, Symetrix, BSS, Shure
Service Readiness

Know the risk before a provider prices the work.

Customers can mark each critical file as Available, Upload Later, Not Available or Unknown. AVProLink uses that information to identify risk before the opportunity is released.

  • Control source: Available
  • Touch-panel GUI: Available
  • DSP configuration: Available
  • !As-built network documentation: Unknown
For AV Companies

Qualified commercial AV opportunities matched to your company.

AVProLink is built for commercial AV integrators, programmers and specialist service providers who want better-qualified opportunities instead of vague leads.

  • Matched by manufacturer expertise, capabilities, service area and remote eligibility.
  • Review the AI investigation before deciding whether to bid.
  • See source-code and configuration-file availability before pricing.
  • Submit bids, receive awards and maintain completed-project history from the iOS app.
For AV Companies
New Matched Opportunity

Executive Boardroom

Virginia Beach, Virginia
ExtronBiampShureTeams Rooms

Automatic camera tracking fails. Manual PTZ control is operational. The accepted SOW confirms tracking was included in the installed system functionality.

Service TypeCorrective
RemoteEligible
Source FilesAvailable

Start with AVProLink before scheduling a service call.

If AI can help resolve it safely, that guidance is free. If professional service is required, AVProLink prepares the technical requirement and connects you with qualified AV companies.